Support & your data
When you call, you get the person who built it.
No call center and no ticket queue. Questions go straight to Steve, who wrote the software and knows exactly how it works.
How support works
Real answers from a real person.
Phone and email
Reach Steve directly by phone or email. Standard and Pro plans get priority.
Same business day
You'll hear back the same business day, usually within a few hours.
Help inside the app
Built-in help answers "how do I…?" questions in plain words, any time, without waiting for anyone.
Your data
It's your data. Nothing is held hostage, ever.
On request, including when you leave, we produce a verified export of your utility's configuration and business history: a ZIP of structured data files with a checksum and a verification receipt, so you can confirm the archive arrived complete and unchanged.
- Accounts, meters, readings, rates, bills and payments
- A checksum and receipt that prove the export is intact
- Most report screens also offer their own CSV download, and the main board reports a PDF
Keeping it safe
Looked after properly while it's with us.
- Hosted on Microsoft Azure in the United States
- Backed up every hour, and each backup is checked automatically after it's made
- Every change is recorded in an audit log: who, what and when
- A full security review was completed in October 2026
Have a question before you decide?
Call or email. You'll be talking to the same person who'd support you after you sign.